.wr-wrap{--wr-line:var(--gray-200);--wr-meta:#6e6e73;max-width:760px;color:var(--charcoal);margin:0 auto;padding:32px 16px 72px}.wr-h1{letter-spacing:1.5px;color:var(--charcoal);margin:0 0 10px;font-family:Bebas Neue,Arial Narrow,Arial,sans-serif;font-size:46px;font-weight:400;line-height:1}.wr-h2{letter-spacing:1px;color:var(--charcoal);overflow-wrap:anywhere;margin:0;font-family:Bebas Neue,Arial Narrow,Arial,sans-serif;font-size:34px;font-weight:400;line-height:1.05}.wr-intro{color:var(--charcoal-soft);max-width:620px;margin:0 0 22px;font-size:16.5px;line-height:1.6}.wr-intro--sm{margin:0;font-size:14.5px;line-height:1.55}.wr-top{justify-content:space-between;align-items:flex-start;gap:20px;margin:0 0 22px;display:flex}.wr-top-main{flex:auto;min-width:0}.wr-top-new{flex:none;margin-top:4px}.wr-label{letter-spacing:1.4px;text-transform:uppercase;color:var(--red);margin:0 0 3px;font-family:Barlow Condensed,sans-serif;font-size:12px;font-weight:700;display:block}.wr-btn{cursor:pointer;letter-spacing:1.1px;text-transform:uppercase;text-align:center;border:1.5px solid #0000;border-radius:8px;justify-content:center;align-items:center;gap:6px;padding:11px 22px;font-family:Barlow Condensed,sans-serif;font-size:15px;font-weight:700;line-height:1.15;text-decoration:none;transition:background .12s,border-color .12s,color .12s;display:inline-flex}.wr-btn:disabled{opacity:.55;cursor:not-allowed}.wr-btn:focus-visible{outline:2px solid var(--red);outline-offset:2px}.wr-btn--red{background:var(--red);border-color:var(--red);color:#fff}.wr-btn--red:hover:not(:disabled){background:var(--red-dark);border-color:var(--red-dark)}.wr-btn--ghost{background:var(--white);color:var(--charcoal);border-color:#c9c5bd}.wr-btn--ghost:hover:not(:disabled){border-color:var(--charcoal)}.wr-back{color:var(--charcoal);margin:0 0 14px;font-size:14px;font-weight:600;text-decoration:none;display:inline-block}.wr-back:hover,.wr-back:focus-visible{color:var(--red);text-decoration:underline}.wr-chip{white-space:nowrap;border:1px solid #0000;border-radius:999px;flex:none;align-items:center;padding:4px 11px;font-size:12px;font-weight:700;line-height:1.2;display:inline-flex}.wr-chip--received{color:#b7791f;background:#fff4d6}.wr-chip--in_progress{color:#2b6cb0;background:#e6f0fa}.wr-chip--scheduled{color:#1f7a8c;background:#e3f4f7}.wr-chip--done{color:#2f855a;background:#e6f4ea}.wr-chip--not_covered{color:#6b7280;background:#eef0f3}.wr-chip--urgent{color:var(--red);background:var(--white);border:1.5px solid var(--red);padding:3px 10px}.wr-skel{flex-direction:column;gap:10px;padding:10px 0;display:flex}.wr-skel-line{background:linear-gradient(90deg,#ece9e3 25%,#f5f3ef 50%,#ece9e3 75%) 0 0/200% 100%;border-radius:999px;height:14px;animation:1.2s ease-in-out infinite wr-shimmer;display:block}.wr-skel-line--short{width:58%}@keyframes wr-shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}@media (prefers-reduced-motion:reduce){.wr-skel-line{animation:none}}.wr-err{color:var(--red);overflow-wrap:anywhere;margin:8px 0 0;font-size:14px;font-weight:600;line-height:1.45}.wr-loaderr{flex-direction:column;align-items:flex-start;gap:12px;display:flex}.wr-loaderr .wr-err{margin:0}.wr-banner{color:var(--green);background:#e9f3ed;border:1px solid #bee0cc;border-radius:10px;margin:0 0 14px;padding:12px 14px;font-size:14.5px;font-weight:600;line-height:1.45}.wr-home{background:var(--white);border:1px solid var(--wr-line);border-radius:12px;margin:0 0 22px;padding:14px 16px}.wr-home-addr{overflow-wrap:anywhere;margin:0;font-size:16px;font-weight:600;line-height:1.4}.wr-home-cov{color:var(--charcoal-soft);margin:4px 0 0;font-size:13.5px;line-height:1.45}.wr-list{flex-direction:column;gap:10px;display:flex}.wr-card{background:var(--white);color:inherit;border:1px solid var(--wr-line);border-left:5px solid var(--wr-line);border-radius:12px;padding:11px 14px 12px;text-decoration:none;transition:box-shadow .12s;display:block}.wr-card:hover{box-shadow:0 2px 10px #0000000f}.wr-card:focus-visible{outline:2px solid var(--red);outline-offset:2px}.wr-card--received{border-left-color:#b7791f}.wr-card--in_progress{border-left-color:#2b6cb0}.wr-card--scheduled{border-left-color:#1f7a8c}.wr-card--done{border-left-color:#2f855a}.wr-card--not_covered{border-left-color:#9ca3af}.wr-card--unread{border-left-color:var(--red)}.wr-card-head{flex-wrap:wrap;align-items:center;gap:8px 10px;display:flex}.wr-card-title{min-width:0;color:var(--charcoal);overflow-wrap:anywhere;flex:auto;font-family:Barlow Condensed,sans-serif;font-size:20px;font-weight:500;line-height:1.15}.wr-card-title b{font-weight:700}.wr-card:hover .wr-card-title b,.wr-card:focus-visible .wr-card-title b{text-decoration:underline}.wr-card-open{background:var(--white);border:1.5px solid var(--charcoal);letter-spacing:.3px;color:var(--charcoal);white-space:nowrap;border-radius:8px;flex:none;margin-left:auto;padding:5px 12px;font-family:Barlow Condensed,sans-serif;font-size:14.5px;font-weight:700}.wr-card:hover .wr-card-open,.wr-card:focus-visible .wr-card-open{background:var(--charcoal);color:#fff}.wr-card-line{-webkit-line-clamp:2;color:var(--charcoal);overflow-wrap:anywhere;-webkit-box-orient:vertical;margin-top:6px;font-size:14.5px;line-height:1.45;display:-webkit-box;overflow:hidden}.wr-card-meta{color:var(--wr-meta);flex-wrap:wrap;align-items:center;row-gap:2px;margin-top:6px;font-size:12.5px;display:flex}.wr-card-meta>span+span:before{content:"·";color:var(--wr-meta);margin:0 7px}.wr-unread{color:var(--red);align-items:center;font-weight:700;display:inline-flex}.wr-dot{background:var(--red);border-radius:50%;width:8px;height:8px;margin-right:6px;display:inline-block}.wr-empty{background:var(--white);text-align:center;border:1px dashed #d6d3cc;border-radius:12px;padding:28px 20px}.wr-empty p{color:var(--charcoal-soft);margin:0 0 14px;font-size:15px;line-height:1.5}.wr-detail-head{background:var(--white);border:1px solid var(--wr-line);border-radius:12px;margin:0 0 6px;padding:16px}.wr-detail-title{flex-wrap:wrap;align-items:center;gap:8px 10px;display:flex}.wr-detail-title .wr-h2{flex:0 auto;min-width:0;margin-right:4px}.wr-detail-addr{overflow-wrap:anywhere;margin:8px 0 0;font-size:15px;font-weight:600;line-height:1.4}.wr-detail-sub{color:var(--wr-meta);margin:2px 0 0;font-size:13.5px}.wr-detail-visit{color:#1f7a8c;margin:6px 0 0;font-size:14px;font-weight:700}.wr-detail-resolution{background:var(--cream);white-space:pre-wrap;overflow-wrap:anywhere;border-radius:8px;margin:10px 0 0;padding:10px 12px;font-size:14px;line-height:1.5}.wr-photos{flex-wrap:wrap;gap:8px;display:flex}.wr-photos--lg{margin-top:14px}.wr-photos--sm{margin-top:8px}.wr-photo{border:1px solid var(--wr-line);background:var(--cream);border-radius:8px;flex:none;display:block;overflow:hidden}.wr-photo:focus-visible{outline:2px solid var(--red);outline-offset:2px}.wr-photo img{object-fit:cover;display:block}.wr-photos--lg .wr-photo img{width:120px;height:120px}.wr-photos--sm .wr-photo img{width:72px;height:72px}.wr-thread-msg--you .wr-photo{border-color:#ffffff40}.wr-thread{margin:18px 0 4px}.wr-msg{margin:0 0 14px;display:flex}.wr-msg--you{flex-direction:column;align-items:flex-end}.wr-msg--hornet{align-items:flex-start;gap:10px}.wr-msg-main{min-width:0;max-width:86%}.wr-msg-avatar{background:var(--white);border:1.5px solid var(--red);object-fit:contain;border-radius:50%;flex:none;width:34px;height:34px;margin-top:16px;padding:5px}.wr-thread-meta{color:var(--gray-500);margin:0 0 4px;font-size:12px}.wr-msg--you .wr-thread-meta{text-align:right}.wr-msg-from{color:var(--red);font-weight:700}.wr-thread-msg{white-space:pre-wrap;overflow-wrap:anywhere;margin:0;padding:11px 14px;font-size:14.5px;line-height:1.55}.wr-thread-msg--you{background:var(--charcoal);color:#fff;border-radius:14px 14px 4px;max-width:86%}.wr-thread-msg--hornet{background:var(--white);color:var(--charcoal);border:1px solid var(--wr-line);border-left:3px solid var(--red);border-radius:4px 14px 14px}.wr-thread-new{background:var(--red);color:#fff;border-radius:999px;margin-left:6px;padding:2px 7px;font-size:11px;font-weight:600}.wr-statusline{text-align:center;flex-direction:column;align-items:center;gap:3px;margin:2px 0 16px;display:flex}.wr-statuspill{color:#4b5563;overflow-wrap:anywhere;background:#eef0f3;border-radius:999px;max-width:92%;padding:6px 14px;font-size:13px;font-weight:600;line-height:1.4;display:inline-block}.wr-statustime{color:var(--gray-500);font-size:11.5px}.wr-closed-note{color:#4b5563;background:#eef0f3;border-radius:8px;margin:14px 0 0;padding:10px 12px;font-size:13.5px;line-height:1.45}.wr-composer{background:var(--white);border:1px solid var(--wr-line);border-radius:12px;margin:14px 0 0;padding:12px}.wr-composer .wr-tray{margin:10px 0 0}.wr-composer-row{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:10px;margin-top:10px;display:flex}.wr-form-title{margin:0 0 12px}.wr-cov-note{color:var(--charcoal-soft);background:var(--white);border:1px solid var(--wr-line);border-radius:8px;margin:0 0 14px;padding:10px 12px;font-size:13.5px;line-height:1.45}.wr-cov-note--past{color:#7a5212;background:#fff4d6;border-color:#f0dda8}.wr-form{background:var(--white);border:1px solid var(--wr-line);border-radius:12px;padding:20px}.wr-field{margin:0 0 18px}.wr-field-label{color:var(--charcoal);margin:0 0 6px;font-size:14.5px;font-weight:700;line-height:1.35;display:block}.wr-optional{color:var(--wr-meta);font-weight:400}.wr-input,.wr-select,.wr-textarea{box-sizing:border-box;background:var(--white);width:100%;max-width:100%;color:var(--charcoal);border:1.5px solid #d6d3cc;border-radius:8px;padding:11px 12px;font-family:inherit;font-size:16px;line-height:1.4;display:block}.wr-textarea{resize:vertical;min-height:96px}.wr-select{cursor:pointer}.wr-input:focus,.wr-select:focus,.wr-textarea:focus{border-color:var(--red);outline:none}.wr-check{cursor:pointer;align-items:flex-start;gap:10px;font-size:15px;font-weight:600;line-height:1.45;display:flex}.wr-check input{width:20px;height:20px;accent-color:var(--red);cursor:pointer;flex:none;margin:1px 0 0}.wr-help{color:var(--wr-meta);margin:4px 0 0 30px;font-size:13px;line-height:1.45}.wr-form-err{margin:0 0 12px}.wr-tray{margin:0 0 10px}.wr-tray-thumbs{flex-wrap:wrap;gap:8px;display:flex}.wr-tray-thumb{border:1px solid var(--wr-line);background:var(--cream);border-radius:8px;flex:none;width:84px;height:84px;position:relative;overflow:hidden}.wr-tray-thumb img{object-fit:cover;width:100%;height:100%;display:block}.wr-tray-x{cursor:pointer;color:#fff;background:#141416b8;border:0;border-radius:50%;justify-content:center;align-items:center;width:26px;height:26px;padding:0;font-size:13px;line-height:1;display:flex;position:absolute;top:4px;right:4px}.wr-tray-x:hover:not(:disabled){background:var(--red)}.wr-tray-x:disabled{opacity:.5;cursor:wait}.wr-tray-progress{color:var(--charcoal-soft);margin:8px 0 0;font-size:13.5px}.wr-sr{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}@media (max-width:640px){.wr-wrap{padding-top:24px}.wr-h1{font-size:40px}.wr-h2{font-size:30px}.wr-top{flex-direction:column;align-items:stretch;gap:14px}.wr-top-new{width:100%;margin-top:0}.wr-card-title{flex-basis:100%}.wr-empty .wr-btn,.wr-submit{width:100%}.wr-form{padding:16px}.wr-msg-main,.wr-thread-msg--you{max-width:94%}}